- What shipping methods do you offer and what is the estimated delivery date?
- Where can I check the shipping status of my order?
- Why isn’t the tracking information for my order available online?
- Why can’t I choose an exact shipping method?
- How are taxes and customs duties handled?
- Where can I track my order？
- How do I calculate the shipping cost?
WHAT SHIPPING METHODS DO YOU OFFER AND WHAT IS THE ESTIMATED DELIVERY DATE?
We offer three shipping methods.
Standard Shipping (Airmail):We offer a complimentary tracking number for orders over $20.If your order is less than $20,you need to pay an extra $1.70 to get a tracking number.
Priority Shipping with Tracking Number:This shipping method utilizes a special postal route to deliver packages directly to the United States and the United Kingdom. This service is faster than airmail and costs less than express shipping.
Express Shipping with Tracking Number:According to your shipping address,our system will automatically
select the lowest-priced express shipping method (e.g. EMS, DHL, etc.).
Considering the complicated international shipping procedures, the following estimated delivery time table
below is provided for reference only and will not necessarily apply to every shipment.
WHERE CAN I CHECK THE SHIPPING STATUS OF MY ORDER?
Click here to visit the Order List in My Account to check your order status, shipment status, shipping date,tracking number,tracking website,etc.
WHY ISN’T THE TRACKING INFORMATION FOR MY ORDER AVAILABLE ONLINE?
For registered airmail, the tracking information takes 5-7 working days from the time of shipment to update
online. Please try to track your order after 7 business days to get your package status.
For express shipping, the tracking information is available 1-3 working days after the package has shipped out.
If the tracking information is not available within these timeframes, please click here to ask our customer service team for help.
WHY CAN’T I CHOOSE AN EXACT SHIPPING METHOD?
Our system will automatically select the lowest cost shipping method for customers in order to save you money. This method saves time and reduces the headache of manually searching for the lowest priced shipping company.
HOW ARE TAXES AND CUSTOMS DUTIES HANDLED?
Although the possibility of import taxes is very slim, we strongly suggest that you familiarize yourself with your country’s import policy before making a purchase. When ordering from FocalPrice.com, the recipient is the recorded importer and must comply with all laws and regulations of the destination country. The customer is ultimately responsible for assuring that the product can be lawfully imported into the destination country. Please remember that some products may require special licenses or permits to import (such as high powered lasers). It is the customer’s business to handle situations where products are confiscated by customs officials in their country.
WHERE CAN I TRACK MY ORDER？
You can track most registered airmail orders by using these websites:
Other tracking websites for your reference:
Standard shipping tracking website (airmail):
Singapore Post: http://www.singpost.com/index.php
Hong Kong Post: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Priority shipping tracking website:
To the United States & United Kingdom:
Express shipping tracking website:
HOW DO I CALCULATE THE SHIPPING COST?
A shipping fee is only required if you choose the priority or express shipping method to ship your order. The cost for these shipping services will be provided at the time of payment. Rest assured, you can always choose not to continue with payment if the shipping cost exceeds your budget.